Privacy Policy

Luna Med Spa (“Luna,” “we,” “our,” or “us”) respects your privacy. This policy explains what information we collect when you visit lunamedspaaz.com, contact us, or sign up for updates, how we use it, and the choices you have.

Information We Collect

Information you give us

When you join our list, request an appointment, or contact us, we may collect:

• Your name
• Email address
• Mobile phone number
• Anything else you choose to include in your message

Information collected automatically

When you visit our website, our hosting provider and similar tools may automatically record technical details such as your IP address, browser type, device type, pages viewed, and the date and time of your visit.

Cookies

We may use cookies and similar technologies to keep the site working and to understand how visitors use it. You can set your browser to refuse or delete cookies; some parts of the site may not work as intended if you do.

How We Use Your Information

• To respond to your questions and requests
• To schedule, confirm, and remind you about appointments
• To send updates about our opening, services, and offers you’ve asked to receive
• To operate, maintain, and improve our website
• To protect our website and business from fraud or misuse, and to meet legal obligations

Text Messaging (SMS)

By providing your mobile phone number and opting in, you agree to receive text messages from Luna Med Spa, which may include appointment reminders, account notifications, and promotional updates. Consent to receive texts is not a condition of any purchase.

• Frequency: message frequency varies.
• Cost: message and data rates may apply.
• Opt out: reply STOP at any time to stop receiving messages. You’ll get one message confirming you’ve unsubscribed.
• Help: reply HELP for help, or email hello@lunamedspaaz.com.
• Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number or text messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes. Information may be shared with the service providers that help us send messages, solely to deliver them on our behalf.

How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers that help us with website hosting, scheduling, payments, messaging, and customer support. They may use your information only to provide services to us.
• Legal reasons, when required by law, legal process, or to protect the rights, safety, and property of Luna Med Spa, our clients, or others.
• Business transfers, if Luna Med Spa is involved in a merger, sale, or similar transaction.

Your Choices and Rights

You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing emails or texts. Every marketing email includes an unsubscribe link, and you can reply STOP to any text. To make a request, email hello@lunamedspaaz.com. Depending on where you live, you may have additional rights under local law.

Data Security and Retention

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure. We keep personal information only as long as needed for the purposes described here or as required by law.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. When we do, we’ll post the new version here and change the “Last updated” date above. Please check back periodically.

Contact Us

Questions about this policy or your information? Reach us at:

hello@lunamedspaaz.com